STOREcheck, Canada’s National Mystery Shopping & Retail Survey Service has been serving Canada’s retail community since 1992. It all began when David Carr, who had been in retail since he was a very young man, decided to become a retail training consultant.
From the beginning, his training programs were enthusiastically received and the results highly acclaimed by all. Clients soon began to suggest that he should offer a process by which actual performance could be measured and reported objectively. As a result, STOREcheck was born and has since become the mystery shopping service of choice for discriminating retail clients including:
- Radio Shack Fairview Mall
- Grand & Toy Fairview Park
- The Bentley Group Limeridge Mall
- The Agnew Group Centre Mall
- Laura’s Shoppes Eastgate Square
- Crate Designs Intercity Shopping Centre
- Benjamin Moore Woodbine Centre
- Mexx Canada Ltd. TorontoEaton Centre
- Cadillac Fairview Corporation Don Mills Centre
- The Juno Group Markville Mall
- Burnac Corporation Henry’s Photo
- Laing Properties First Canadian Place
- The Frum Group Black’s Photography
- Baybrook Mall, Houston, TX Tuxedo Royale
- Bayview Village Shopping Centre Orlando Properties
In developing a Mystery Shopping Strategy, we consider a variety of details, including:
- The number of stores to be shopped
- The frequency of the shops
- The total number of shops to be executed
- The locations of the stores to be shopped
- The size of the stores
- The number of employees
- The number of departments to be shopped
- The amount of detail to be provided
- The elements to be evaluated: interpersonal; physical
- The degree of customisation of shopping criteria
- The amount of detail required in evaluation
- The format of reporting
- The timing of reporting
Our 200 plus Field Investigators are experienced, trained retail professionals. Their evaluations
provide timely and informative feedback to clients who are eager to monitor their progress and to evaluate the current levels of customer service and selling skills performance of their retail staff.
Our reports provide both numerical scores and anecdotal observations and are invaluable tools in the ongoing quest for excellence in retail customer service and retail selling skills development.
Please contact us for a no-cost, no-obligation STOREcheck proposal for your retail business, shopping centre or professional practice. Email: theresa.mclellan@davidcarr.ca